Most items can be returned within 30 days of purchase for a refund, exchange, or store credit. To qualify, items must be unworn, unwashed and unused, and sent back with their original tags attached and in their original packaging.

All clearance sale products, all underwear, and certain apparel items (as marked) are final sale and cannot be returned.

In some situations, such as when your item was a gift, you may only qualify for an exchange or store credit.

If you added the $1.99 Risk-Free Buy & Try coverage via Re:do to your order, you'll receive a pre-paid mailing label by email at no extra cost when you submit your return through the link above. You can print the label and packing slip or bring the QR code to a USPS shipping location.

If you did not add the $1.99 Risk-Free Buy & Try coverage, you'll submit your return through that same link, where you can buy a shipping label at the lowest available price (it varies with current rates) or have the cost taken out of your refund. You can print the label and packing slip or bring the QR code to a USPS shipping location.

Shipping costs are not eligible for refund.

For more details, please see our Return Policy below.

If you bought your AnaOno item through Facebook, Instagram, Amazon, SOMA, or any other partner store, your return request must go through that platform, since we cannot access your original payment method. Re:do coverage only applies to orders placed on our website. Facebook/Instagram orders are responsible for the cost of their own return label should they want to return or exchange. We apologize for the inconvenience.

Initial shipping fees are not refundable. The Re:do coverage fee is not refundable. Re:do coverage is offered per order and cannot be transferred to other orders. Re:do coverage only applies to orders shipping within the U.S.

Re:do covers most products sold on our website; however, it does not apply to clearance/final sale items or underwear. We apologize for the inconvenience.

If an item arrives damaged, please reach out right away and we'll happily replace it.

Returned items remain your responsibility until they reach our processing facility. Please pack them with care and ship them properly so your return goes smoothly.

After your return is received, inspected and processed, we'll let you know by email. If your return is approved and you asked for an exchange, new tracking details will be sent to you by email.

Refunds go back to your original payment method and can take 2-3 business days to appear on your account. If you still don't see your refund after 2-3 business days, please check with your credit card company first, since they often need some processing time before a refund posts. If you've already done that and still haven't received it, please get in touch with us.

Please reach us at contact@anaonoshop.com (M-F, 10am-4pm EST) with any questions or issues about your return request.

Our policy lasts up to 30 days. If more than 30 days have passed since your purchase, unfortunately we can't offer a refund or exchange.

Sale items (if applicable): Items bought at clearance sale prices are final sale and cannot be returned. Underwear also cannot be returned (we're sure you understand why).

Damages (if applicable): We only replace items that are defective or damaged.

Gifts: If the item was marked as a gift at purchase and shipped straight to you, you'll get a gift credit for the value of your return, emailed to you as a gift certificate once we receive the item. If it wasn't marked as a gift, or the giver had the order shipped to themselves to hand to you later, the refund will go to the gift giver and they'll be informed about your return.

Apparel: Apparel items currently cannot be returned or exchanged. We apologize for any inconvenience this may cause. Apparel cannot be shipped internationally.

International Returns: If you live outside the United States, please email contact@anaonoshop.com with your order number to begin your return. Return shipping is the customer's responsibility, and you may buy a return label of your choice. Please note that original shipping charges, import fees, tariffs and duties are non-refundable, even when you return your purchase. We do not offer exchanges on international orders.

Orders have a processing time of up to 24-48 business hours, though most leave us within 24 hours. From there, we ship your lovelies by USPS, UPS, FedEx, or DHL:

USPS Standard Shipping 7-10 Business Days.

Ground Shipping (price varies on weight of package) 3-7 Business Days

2-Day Express Shipping (price depends on weight of package) 2-3 Business Days. Please note that 2 business day shipping can NOT be sent to PO boxes.

For international orders (cost varies) 15-20 Business Days

We ship internationally through Managed Markets to the following countries and regions: Canada, New Zealand, the United Kingdom, Asia and Australia.

Direct shipping to the EU is paused for now because of a new EU online-sales rule that isn't the right fit for our small brand. We can still sell to stores and boutiques throughout the EU, though! If there's a brick & mortar shop near you that you'd love to see carry us, send their name to contact@anaonoshop.com and we'll get in touch!

Costs depend on the address and package weight and are shown at checkout. In most cases, shipping costs include duties, taxes, and fees. For international orders we ship with DHL or UPS. If you have more questions about international shipping, please reach us at contact@anaonoshop.com.